… SOMEWHAT fortunate, to have avoided this problem, though every once in a while, I do experience it. Read “How to Email an Illustrator” from  the website Illustration Age, written by Kyle Webster. I have to admit, there have been times that I’ve thrown up my hands and said; “What the hell is this??”; “What does she/he want?”; “Are you kidding?”

http://illustrationage.com/2015/02/26/how-to-email-an-illustrator/